Mana Integrative

Privacy Policy

Mana Integrative is committed to protecting your privacy and handling your data with transparency, respect and care. This privacy policy explains how we collect, use, store and share your personal data when you visit our website, contact us, or book services.

We comply with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Data Collected

Information you provide directly to us

  • Name
  • Email address
  • Phone number
  • Postcode
  • Booking information
  • Reasonable adjustments and special requests
  • Any information you share voluntarily via email, WhatsApp, phone, or contact forms.

Payments

Mana Integrative accepts payments by bank transfer, cheque, cash, and through payment request links issued directly through our banking provider. We do not use third‑party online payment processors, and we do not collect or store any card details.

When you make a payment:

  • Your bank may provide us with your name, account reference, or payment reference as part of the transaction record.
  • These details are used solely for accounting, invoicing, and financial record‑keeping.
  • All financial records are stored securely and retained in line with UK legal requirements (typically 6 years for tax and accounting purposes).
  • We do not have access to your full bank account information beyond what is included in the transaction record.
  • Bank request links are generated securely through our banking provider and do not require you to share card details with us.

We do not share your financial information with any third parties except where required by law or for professional accounting purposes.

Special category data

If you provide information relating to health, wellbeing, or accessibility needs, we only process this with your explicit consent and solely for the purpose of delivering our services safely, compassionately and equitably.

2. How We Use Your Data

We use your personal information to:

  • Respond to enquiries
  • Provide training, support, and consultancy services
  • Register you for accredited courses
  • Issue certificates and training materials
  • Manage bookings and communications which may include Whatsapp groups with other delegates.
  • Maintain business records
  • Improve our website and services
  • Meet legal and regulatory obligations

We only process your data when we have a lawful basis, such as consent, contract, legitimate interests, or legal obligation.

3. Who We Share Your Data With

We only share your data when necessary to deliver our services or meet legal requirements.

Training accreditation

We share relevant information (e.g., name, email, postcode, training details) with:

  • Mental Health First Aid Wales – for course registration, certification, and compliance with licensing requirements. Please read their privacy policy here.

Service providers

We use trusted third party service providers to run our business securely.
These providers may process data on our behalf under strict confidentiality and security agreements.

Some service providers used include:

  • Infomaniak (email provider)
  • WordPress (website hosting provider)
  • Whatsapp (communication provider)
  • Norton Security (cyber security provider)

International Data Transfers

Some of our service providers operate outside the UK. When data is transferred internationally, we ensure appropriate safeguards are in place, such as:

  • Adequacy decisions
  • Standard Contractual Clauses
  • Strong encryption and security measures

4. How We Store and Protect Your Data

We take data security seriously. Measures include:

  • Encrypted devices
  • Secure email hosting (Infomaniak)
  • Cyber security protection (Norton 360)
  • Strong password and authentication practices
  • Restricted access to personal data
  • Secure cloud storage (Infomaniak)
  • Encrypted communication channels (e.g., WhatsApp)

We keep your data only for as long as necessary for the purposes described in this policy.

5. How Long We Keep Your Data

Retention periods vary depending on the type of data:

  • Training records: typically 3–7 years (depending on accreditation requirements)
  • Communication records: up to 5 years
  • Financial records: 6 years (UK legal requirement)
  • Special category data: only as long as necessary and with your consent

6. Marketing

Mana Integrative limits the use of direct marketing communications, however we may use your information to inform you about new services, training and offers on rare occassions.

You may opt out of marketing at any time by emailing: samira@manaintegrative.co.uk with the subject heading “Opt out of marketing”.

7. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion (“right to be forgotten”)
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability
  • Complain to the Information Commissioner’s Office (ICO): http://www.ico.org.uk

8. Cookies and Website Tracking

Mana Integrative uses cookies to improve and personalize user experience, improve website functions, and analyse how our site is used.

We use the WP Full Picture plugin to manage our cookie banner, collect anonymous analytics (where enabled), and record your consent preferences in line with UK GDPR requirements. Analytics and tracking tools used through WP Full Picture may enable their own cookies if you give consent.

The types of cookies we use

  • Essential cookies – Required for the website to function (e.g., security, accessibility, cookie consent storage). These cannot be disabled.
  • Analytics cookies – Used to understand how visitors use the site so we can improve our content and services. These are only activated if you give consent via our cookie banner.
  • Preference cookies – Used to remember your settings or choices (e.g., language or display preferences), where applicable.

Managing cookie preferences

When you visit our website, you will see a cookie banner that allows you to:

  • Accept all cookies
  • Reject non‑essential cookies
  • Customise your preferences

You can change or withdraw your consent at any time using the cookie settings link in the footer of our website.

9. Changes to this privacy policy

We reserve the right to make changes to this privacy policy at any time.
You may recieve notification about updates and data processing of your information.

Contact Us

If you have questions or complaints about this Privacy Policy, how your data has been handled or wish to exercise your rights, contact us at: samira@manaintegrative.co.uk

Last review: 08/06/2026