Terms and Conditions
These Terms and Conditions apply to all bookings, services and training provided by Mana Integrative. By booking with us, you agree to these Terms and Conditions in full, along with out privacy policy.
1 Bookings and Payments
Booking Confirmation
A booking is considered provisional until you receive a Booking Confirmation Email from us.
Payment Terms
All booking fees must be paid within 48 hours of the Booking Confirmation Email.
The booking fee is 100% of the total service/training cost.
If payment is not received within this timeframe, we reserve the right to release the booking and offer the date to other clients.
Booking Fee
The non‑refundable booking fee is included in all payments. This fee covers administrative time, preparation, materials, enrollment (where applicable), and the reservation of your training or service date.
Additional Costs
Some support work, mentorship, and consultancy services may require additional costs, which can include (but are not limited to) materials, activities, mileage, workshops, specialist resources, and other reasonable miscellaneous expenses. These potential costs will be discussed with you in advance and throughout the service, and we will always aim to provide clear estimates before any additional charges are incurred.
All service needs must be discussed during the booking process to ensure that any foreseeable costs are calculated prior to booking confirmation and payment. If additional costs arise and are not paid when required, the specific part of the service that depends on those costs may not be possible to deliver.
2. Cancellations
Client Cancellations
Cancellations must be made at least 14 working days before the scheduled service date to be eligible for refunds.
- Cancellations made before 30 working days of the schedueled service:
You will receive a 75% refund. 25% charged is the booking and admin fee. - Cancellations made before 14 working days:
You will receive a 50% refund. 50% is the booking and admin fee. - Cancellations made within 14 working days of the scheduled service date:
The full fee is non-refundable.
This policy reflects the administrative and preparation time, materials and enrollment costs, date reservation, and the limited availability of our services.
Mana Integrative may consider exceptional circumstances and offer a full refund or reduce the percentage of booking fee charges on a discretionary basis.
Please contact us by email: samira@manaintegrative.co.uk to discuss exceptional cirucmstances.
Provider Cancellations
In the unlikely event that we must cancel or reschedule, you will be offered an alternative date or a full refund. We are not responsible for additional costs incurred by the client (e.g., travel, accommodation, shift scheduling, etc).
3. Rescheduling
Client Rescheduling
Clients may request to reschedule their booking once only, and this must be done at least 30 days before the scheduled service date.
Rescheduling is subject to availability and may incur additional charges.
Requests made within 14 days of the service date will be treated as a cancellation and charged in line with the cancellation rates.
Special circumstances for rescheduling within 14-days will be considered.
Provider Rescheduling
If we need to reschedule, we will offer the earliest suitable alternative dates for customers to choose from.
4. MHFA Wales Training Eligibility
Residency or Employment Requirement
Mana Integrative is legally licensed to deliver MHFA Wales training only to individuals who live and/or work in Wales.
By booking MHFA Wales training, you confirm that you meet this requirement.
False Declarations
If it becomes clear that a client has misrepresented their eligibility, we reserve the right to:
- Cancel the booking immediately
- Retain the full fee
- Decline future bookings
All delegates must complete all e-learning prior to each online training webinar. Failure to complete the e-learning prior to the webinars may result in you not being allowed to attend the sessions and having to rescheduele, along with being charged additional fees.
This ensures compliance with MHFA Wales licensing rules.
5. Deals, Discounts, and Special Offers
- Any promotional offers, discounts, or deals are subject to availability.
- We reserve the right to withdraw, amend, or discontinue any offer at any time without prior notice.
- Offers can not be applied to existing bookings.
- Our not-for-profit deal is only available to not-for-profit organisations. Proof may be required.
6. Client Responsibilities
Clients agree to:
- Provide accurate information at the time of booking
- Attend training or services on time
- Engage respectfully and professionally
- Comply with MHFA Wales training requirements (where applicable)
Failure to comply may result in removal from the session without refund.
7. Liability
We are not liable for:
- Losses arising from client‑provided misinformation
- Travel, accommodation, or third‑party costs
- Any indirect or consequential losses
Our liability is limited to the amount paid for the service.
8. Data Protection
We process personal data in accordance with our Privacy Policy, available on our website. By booking with us, you consent to the processing of your information as described in that policy.
9. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be handled exclusively by the courts of England and Wales.
Last reviewed: 08/06/2026